Your questions, answered.

We provide branded merchandise, kits, programs, and physical brand experiences that turn into moments people remember. Strategy, product curation, design, sourcing, kitting, fulfillment, and ongoing programs, all under one roof. The job was never "we need swag." It's "what should this moment make someone feel?"

Technically, yes. But we don't take orders off a catalogue. We work in branded merch with one focus: building intentional moments. The right product, designed and delivered so it feels thoughtful, useful, and worth keeping.

A supplier starts with a catalogue. We start with intent: the audience, the context, the feeling, the outcome. Sometimes the answer is simple merch. Sometimes it's a custom kit, a campaign drop, a recognition program, or a company store. Fewer random things, better brand moments.

It's our belief that merch isn't a throwaway transaction. A welcome kit, an event gift, a launch package, a thank-you: each becomes a real brand moment when the product, timing, packaging, message, and audience are considered together. It's the shift from giveaway to gift.

A physical interaction that makes someone feel something about a brand. A new hire opening their welcome kit. A client unwrapping a thank-you. An attendee taking home something they'll actually use. The product matters, but the moment around it is what sticks.

Because physical things carry emotional weight in a digital world. A useful, well-made, well-timed object gets kept, used, and remembered. We treat merch as a brand, culture, and relationship channel, not a logo on a thing. It's the one channel that lives in hands, on desks, and in homes.

Oh no, custom is just one option. Many times, the staple items - pens, tees, totes, tumblers etc, are exactly what you're looking for, and we do plenty of that too. But if its custom you're after, we're ready. Depending on the moment, budget, and timeline, our team will work with you to create the perfect piece.

Both. One-time campaigns, event merch, gifting, and launches, plus long-term programs like onboarding, recognition, company stores, recurring gifting, inventory, and multi-location fulfillment.

Apparel, accessories, drinkware, bags, office goods, tech, wellness, event merch, premium gifts, printed materials, packaging, kits, uniforms, retail-inspired pieces, and fully custom products. The right mix depends on the audience, occasion, budget, and the standard you want to hit.

Almost certainly. The catalogue is a sliver of what's out there. We have a global supplier network, so tell us what you're picturing and we'll find it.

Yes, and we recommend it. A sample lets you check quality and confirm the item is exactly right before you commit. Ask your Brand Specialist and we'll get one to you.

A good one. We print logos at full resolution, so for most products we need vector art (.ai, .eps, or .svg). Not sure what you've got, or don't have a vector file? We'll sort it out, or build one for you.

Yes. One-time gifts, holiday and thank-you gifting, VIP mailers, sales enablement, and recurring programs, with product, packaging, personalization, kitting, and shipping handled.

Yes. Merch and kits for launches, campaigns, internal announcements, and activations, built so the physical piece feels like part of the story instead of an afterthought.

It depends on the product, but standard runs land in 10 to 15 business days from artwork approval. Need it faster? We work with suppliers who offer rush service, so tell us the date and we'll make it.

Yes. Kitting, packing, custom packaging, inserts, and distribution to one address or many. It's how onboarding kits, event mailers, remote-team gifts, and campaign drops actually land.

It varies. Every kit is different, so minimums depend on the products and packaging you choose. Your Brand Specialist will confirm yours once we understand the project.

As early as you can. Sourcing, design, decoration, assembly, and shipping all take time. 30 to 45 days is ideal, though it depends on scope. Rush options exist when you need them.

Of course. Send us what you'd like included and we'll build it in.

We can. Postcards, brochures, hang tags, whatever you need, we'll make it.

Yes. We've got a clean, secure warehouse right here at Brand Blvd HQ, ready when you are.

Anywhere. We ship worldwide. Costs and timelines vary by destination.

Yes. Welcome kits that make a new hire feel equipped and connected from day one: apparel, desk essentials, culture pieces, a printed note, custom packaging. The kind of welcome that feels personal, not procedural.

Yes. Milestones, anniversaries, performance, team wins, culture moments. The goal is recognition that feels earned and specific, not something pulled off a shelf.

Yes. Online stores for employees, customers, dealers, franchisees, sales teams, or events: pop-up or year-round, with the inventory, approvals, user groups, and reporting the program actually needs.

If you want to streamline orders, hold brand consistency, simplify buying, or power a rewards program, a store is probably the answer. It does more than that too, so get in touch and we'll talk it through.

No, and that's the point. We build to your brand and your goals, with the features you actually need. Never more store than the job calls for.

Depends on the build. A full company store with everything running year-round needs 6 to 8 weeks. A short-term pop-up can be live a week after product approval.

Oh no, don't worry, we run it for you. Your users come to us with questions or orders, and we keep the site maintained, updated, and running.

Yes. A central program or company store lets HR, sales, marketing, events, and regional teams all order approved products while brand standards, budgets, and fulfillment stay organized.

Most projects start with a conversation. We clarify the audience, occasion, goal, budget, timeline, and brand needs, then recommend a direction, source or design the products, manage artwork and proofing, run production, and handle delivery, kitting, fulfillment or program management.

Audience, occasion, quantity, budget, timeline, shipping needs, brand guidelines, any must-haves or no-gos, the feeling you're after, and the business goal behind it. The more context, the sharper the recommendation.

As early as you can, especially for custom products, big quantities, kitting, packaging, or multi-location shipping. Standard decorated merch moves faster than custom development. Tell us your in-hands date and we'll tell you straight whether it's doable and how.

Often, yes. It depends on the product, quantity, decoration, and your delivery date, and it usually means quick decisions and tighter product options. Tell us the deadline and we'll tell you what's possible.

Usually, but it varies by product, decoration method, and supplier. Some items run low minimums; custom products, apparel, and imports need more. Your Brand Specialist confirms the minimum for whatever you're considering.

It depends on quantity, quality, customization, packaging, kitting, shipping, and timeline. Give us a number and we'll build options to fit it, or show you a few tiers, from event giveaway to premium gift to ongoing program.

Yes, where available. A sample lets you check quality, sizing, colour, and decoration before a full run. Costs and availability vary by item, so your Brand Specialist will sort it out for whatever you're looking at.

Yes. You approve a proof before anything decorated goes into production: logo placement, sizing, colours, imprint method. Production timelines start once the proof is signed off.

Vector art is best for logos (.ai, .eps, or vector .pdf). High-res files work for some print methods. If what you've got isn't production-ready, we'll tell you what's needed and help get it there.

Yes. 99% of the time. Pantone (PMS) values are required when an exact match matters. The other 1% of the time a perfect match may not be possible on a given material, but we'll get you the closest true match we can and flag it first so there is no suprises.

Screen printing, embroidery, heat transfer, DTG, digital printing, engraving, deboss and emboss, patches, woven labels, custom tags, and more. The right one depends on the product, material, quantity, and the finish you want.

Yes, with the budget and timeline to match: custom colours, materials, molds, packaging, trims, labels, cut-and-sew apparel, private-label goods, or a product built from scratch. Custom takes more planning than decorated stock, and it's worth it when the moment calls for something nobody else has.

Yes, and when impact matters that's where the value lives. We define what the merch needs to do before deciding what it should be: audience, use case, creative direction, product curation, packaging, and how it all ties back to a real outcome.

We don't open with "what product do you want?" We open with "what are you trying to make someone feel, remember, or do?" The product, packaging, message, and fulfillment all follow from the answer.

That's often the best place to start. Tell us the audience, occasion, budget, or goal and we'll shape the direction, narrow the options, and spare you the endless scroll through thousands of generic products.

Yes. Depending on scope: concept development, product storytelling, kit themes, campaign ideas, packaging direction, insert messaging, and curation. Our studio is in-house, so the idea you approve is the idea that ships.

Yes. Guidelines are what make merch feel intentional instead of random. We work with your logos, colours, type, tone, and usage rules so the products and packaging feel part of the brand, not bolted on.

That's the whole point. We move you away from disposable, logo-first stuff and toward branded objects, kits, and experiences people actually want to keep, wear, open, or share.

Yes. We source more responsible options: recycled, organic, reusable, or lower-waste materials where they're genuinely available. The rule is proof over vague claims, so we point to real certifications and supplier standards rather than green-sounding adjectives.

By making intentional choices. We weigh whether a product is useful, wanted, durable, and right for the audience before it's ordered. More options isn't the goal; the right few are. Curation is how merch stops becoming landfill.

It starts with the right recommendation: price point, product use, material, decoration, supplier reliability, and audience expectations all factor in before we suggest anything. Samples, proofs, and supplier checks help reuce risk before anything moves into production.

Tell us as soon as you can, with photos, the quantities affected, and your order details. If it's damaged or doesn't match the approved proof, we'll make it right. Your Brand Specialist will walk you through the resolution.

Yes. When merch spans teams, regions, stores, or events, we keep logos, colours, product choices, and decoration standards consistent so the brand doesn't drift across disconnected orders. A company store or managed program is usually how.

Start with the moment. Tell us who the merch is for, what it needs to do, when it needs to land, how many people it reaches, and the impression you want to make. From there we'll point you to the right path: a quick order, a curated kit, a custom product, a campaign drop, or an ongoing program.

Yes. We operate within North America, not just ship to it: real teams, warehouses, and supplier networks on both sides of the border. Canadian work sourced and shipped in Canada, American work in America, so your program lands the same in Toronto or Texas. Anything further afield we'll scope per project.

Yes. We handle multi-address shipping for kits, gifts, stores, and distributed teams, working from your recipient list. Your Brand Specialist will walk through the address details, any privacy steps, and shipping costs up front.

Yes, for the right program. Warehousing, reorder thresholds, and inventory visibility make sense for company stores, uniforms, onboarding, recurring gifts, and multi-location teams, so you're never scrambling or over-ordering.

Your Brand Specialist will set you up with the options that fit your organization. Tell us how you prefer to pay and we'll make it work.

Depending on the program and the relationship, often yes. Your Brand Specialist will walk through what's available for your account.

A senior-led team that stays with you, so there are fewer handoffs and less guesswork. You get a real person who knows your program and runs it calmly, start to finish.